Refund policy

Refund & Exchange Policy

At BazarX, we want you to shop with complete confidence. If something isn't right with your order, we're here to make it easy.

7-Day Exchange & Refund Window

You have 7 days from the date of delivery to request an exchange or refund. Requests made after this period unfortunately cannot be accepted.

When You're Eligible for Exchange or Refund:

  1. Wrong Quantity Delivered
    If the quantity of items in your order doesn't match what you ordered, contact us within 7 days with your order number and photos/video of the received package. We'll arrange a replacement for the missing items or a refund for the shortfall.
  2. Product Arrived Damaged
    If your product arrives damaged or broken, please record an unboxing video or take clear photos immediately upon opening the package. Contact our support team within 7 days with this proof, and we'll arrange a free replacement or full refund.
  3. Product Not Working / Defective
    If your product is not functioning as described, reach out to us within 7 days of delivery. We may ask for a short video demonstrating the issue to help us process your exchange or refund quickly.

How to Request an Exchange or Refund:

  1. Contact us on WhatsApp at +92 336 6166537 or email info@bazarx.pk within 7 days of delivery
  2. Share your order number, a description of the issue, and photos/video proof
  3. Our team will review your request within 24-48 hours
  4. Once approved, we'll guide you through the exchange or refund process

Please Note:

  • Proof (photos/video) is required for all damage, defect, or quantity-related claims — this helps us process your request faster
  • Products must be unused and in their original packaging for exchange eligibility (in case of wrong quantity or unopened defective items)
  • Refunds for Cash on Delivery (COD) orders will be processed via bank transfer or Easypaisa/JazzCash to the account details you provide
  • Refund processing typically takes 5-7 business days after approval

What's Not Covered:

  • Change of mind after 7 days
  • Damage caused by misuse after successful delivery and confirmed working condition
  • Items without proof (photos/video) of the reported issue

For any questions, our support team is available 24/7 on WhatsApp.